![]() The experience is so bad, that in the end, most users will just opt to keep 2FA turned off. The text will flash in the same way as before, but now you will get a confirmation message that the code has been copied.Īll of this results in a terrible experience, that just makes it harder for the casual user to login successfully. In order to copy the code successfully, you must TAP & HOLD the code. When using the Symantec app to copy & paste the authenticator code, if you TAP the code, it flashes blue, but will NOT COPY like most apps do.In order to enter the 2FA code, you must enter into the PASSWORD field, your password, followed by the authenticator code.Unlike most other websites which just use QR code with any authenticator of your choice to set up, you must use the Symantec "VIP Access" App.Here are my findings about this abysmal security experience: To deregister a device as an automatic security token:ĭeregistering a device will also remove your four-digit PIN.I spent 2 hours on the phone with eTrade support today getting the 2FA to work properly. ![]() To view the status of your automatic security tokens: You will receive a message in e-banking confirming your device has been registered.
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